Shipping & Delivery

Fast and Reliable Shipping to Your Doorstep

At CANDOWE, we understand the importance of timely and efficient shipping when it comes to delivering our premium products to your home. That's why we have partnered with a trusted shipping company known for its reliable service.

Delivery is free to most of UK, however, there will be delivery surcharges for certain postcodes. Enter your address at checkout to see your delivery options. We strive to get your order to you as quickly as possible, typically within 2-5 business days.

We understand that you're excited to experience the warmth and ambiance that our kiln-dried firewood brings, so we make it a priority to get it to you promptly. We understand the value of premium products and exceptional service, which is why we pay attention to every detail of the shipping process.

Sit back, relax, and let us take care of the logistics. Once you place your order, we'll handle the rest, ensuring a seamless delivery experience. Trust in our commitment to providing not only the finest firewood but also a reliable and efficient shipping service.

Hassle-Free Delivery with Personalized Instructions

To guarantee a smooth delivery process, we kindly request that either you or a designated representative be present at the delivery location. This allows us to address any questions or concerns you may have and ensures that the delivery is handled according to your specific instructions.

Alternatively, if you are unable to be present during the delivery, we understand that life can get busy. In such cases, we offer the option for you to leave precise instructions for the delivery company. This way, our trusted shipping partner can accurately place the pallet of firewood in the location you specify.

We understand that you may have specific requests for the delivery location, and our delivery drivers will do their best to accommodate them whenever possible.

However, please be aware that certain factors, such as gravel drives, obstacles, or narrow access, may prevent us from fulfilling these requests. In such cases, we will leave the pallet at the kerbside, the nearest accessible point to your property.

We want to ensure the safety of our delivery drivers and avoid any potential damages that may occur if the delivery vehicle enters your property or during the unloading process. While we strive to provide a smooth and efficient delivery experience, we cannot accept liability for any damages that may arise if these circumstances prevent us from following your specific instructions. Your understanding and cooperation in these situations are greatly appreciated.

Please check the restrictions for delivery below or contact us for more information on the delivery process.