Which types of kiln-dried firewood should I choose?

At Candowe, we specialize in offering three types of premium kiln-dried firewood:

Kiln Dried Birch Firewood: Birch logs are highly regarded for their exceptional burning qualities. They are easy to light, produce a beautiful flame, and emit a delightful aroma. Our birch firewood is sourced from carefully selected trees and undergoes a rigorous kiln-drying process to achieve optimal moisture content and cleanliness.

Kiln Dried Alder Firewood: Alder logs are known for their quick and easy lighting properties. They burn efficiently, providing high heat output and a lively flame. Our alder firewood is carefully kiln-dried to ensure low moisture content, making it an excellent choice for those who struggle to get their fire going or prefer shorter burning sessions.

Kiln Dried Beech Firewood: Beech logs are a popular choice among homeowners due to their excellent heat output and versatility. Whether you need firewood for a wood-burning stove, open fire, or even a pizza oven, our kiln-dried beech firewood is suitable for various applications. It is sourced from sustainably managed forests in northern Europe and dried to ensure optimal burning efficiency.

By offering only the highest quality kiln-dried firewood in birch, alder, and beech, we aim to provide you with a superior fire experience. Our carefully selected logs are ready to burn, delivering convenience, warmth, and eco-friendliness to your home.

If you have any further questions about our kiln-dried firewood options or need assistance in choosing the right type for your needs, please don't hesitate to contact our dedicated customer support team. We're here to help you make the best selection for your firewood needs.

Order Tracking and Delivery

Why haven't I received the delivery tracking number if my order has been dispatched?

Once your order has been dispatched from our warehouse, it is on its way to you. However, the tracking number will be provided once the parcel is scanned in the delivery network. Please allow some time for the tracking number to be generated and shared with you.

Do you deliver to my postcode?

We offer free delivery to 95% of postcodes in Mainland UK for all orders. For areas outside our standard delivery coverage, kindly get in touch with our friendly customer support specialists who will assist you in finding the best delivery solution for your wood fuel needs.

If I specify a safe place to leave my order, can it be left there without a signature?

Absolutely! During the checkout process, you can provide instructions for a safe place where you'd like your order to be left. Our delivery partner will make sure to follow your instructions.

Is it possible to collect firewood or wood pellets from your location?

Unfortunately, we do not offer collection services from our facility as it operates solely as a logistics operation and is not accessible to the general public. However, we provide efficient and reliable delivery services to bring our high-quality wood fuel directly to your doorstep.

If you have any further questions or require assistance regarding your order's tracking or delivery, please don't hesitate to contact our dedicated customer support team. We are here to ensure a smooth and satisfactory delivery experience for you.

Using Candowe Wood Logs - Best Practice

How should I store my kiln-dried firewood logs?

To ensure the best quality and performance, it is important to store our kiln-dried firewood logs in a dry place, away from direct contact with moisture. These logs have been carefully dried to an optimal moisture level, and storing them properly will help maintain their quality over time. We recommend storing them in a well-ventilated area or a log shed with proper airflow, and if stored outdoors, covering them with a waterproof tarp or cover can provide added protection.

Can I use the logs on an open fire?

Absolutely! Our kiln-dried firewood logs are suitable for use in open fires, wood-burning stoves, and other fireplaces. They have been specially processed to ensure easy lighting, beautiful burning, and a delightful aroma. Whether you prefer the cozy ambiance of an open fire or the efficient heat output of a stove, our logs will provide you with a satisfying fire experience.

How to maximize the burn time of the logs?

To get the most out of your kiln-dried firewood logs and extend their burn time, we recommend using a combination of smaller and larger logs. Start by using smaller logs to establish a good base of burning embers, and then gradually add larger logs to maintain a steady and long-lasting fire. Additionally, ensuring proper airflow by adjusting the damper or air vents can help optimize combustion and prolong the burn time of the logs.

We hope these answers provide you with the necessary information. If you have any further questions or need additional assistance, please don't hesitate to reach out to our customer support team.

 

Returns:

We understand that sometimes things may not work out as expected, and we want to ensure your satisfaction. You have 14 calendar days from the date of receiving your item to initiate a return.

To be eligible for a return, please make sure that the item is unused, in the same condition as when you received it, and has not been in contact with water. It should also be in the original packaging, and you'll need to provide a receipt or proof of purchase.

Please see our Refund policy page for more info on returns and refunds

Refunds:

Once we receive your returned item, our team will inspect it to ensure it meets the return criteria. We will then notify you regarding the status of your refund.

If your return is approved, we will initiate a refund to your original method of payment, such as your credit card. Please note that the timing of the credit appearing in your account may vary depending on your card issuer's policies.

Please see our Refund policy page for more info on returns and refunds

Shipping:

Please be aware that you will be responsible for covering the shipping costs for returning the item. These shipping costs are non-refundable.

If you receive a refund, the cost of the return shipping will be deducted from your refund amount.

If you have any further questions or need assistance with the return process, please don't hesitate to contact our customer support team. We'll be happy to assist you.

Please see our Shipping & Delivery page for more info on shipping.